ABOUT US

We're on a Mission to Fix E-commerce Operations

Born from frustration with fragmented post-purchase solutions, Shipment Guard was created to give e-commerce businesses the integrated platform they deserve.

Our Mission

Every e-commerce business deserves to keep 100% of their revenue while providing exceptional customer experiences. We’re eliminating the outdated model where vendors take massive cuts of your protection revenue without solving the real problems.

By integrating shipping protection, self-service tools, automated claims processing, and intelligent optimization, we’re helping businesses prevent issues, protect margins, and scale efficiently.

100%

Revenue you keep

80%

Fewer support tickets

The Problem We Solve

Vendor Revenue Cuts:

Traditional vendors take 50% of protection revenue

Fragmented Systems:

Multiple tools that don't communicate

Manual Processes:

Slow, expensive, and frustrating for customers

Our Vision

A world where every e-commerce business has the tools to provide exceptional post-purchase experiences while maximizing their profitability.

Prevention First

Focus on preventing issues before they happen rather than just reacting to them.

Partner, Don't Extract

Build tools that help businesses grow, not extract revenue from their success.

Scale Efficiently

Provide automation and intelligence that grows with your business.

Meet Our Team

E-commerce operators and engineers who’ve experienced these pain points firsthand and are dedicated to solving them.

Alex Chen

CEO & Co-founder

Former Head of Operations at a $100M+ e-commerce brand. Experienced the frustration of fragmented post-purchase tools firsthand.

Sarah Martinez

CTO & Co-founder

Engineering leader with 10+ years building scalable platforms. Previously at Shopify and Amazon, focused on merchant solutions.

Michael Thompson

VP of Product

Product strategist who’s launched customer experience tools used by thousands of e-commerce businesses.

Trusted by Growing E-commerce Brands

Our founding members are seeing real results from day one.

Our Values

Transparency First

Turn every transaction into a potential revenue source instead of a risk.

Continuous Innovation

E-commerce evolves rapidly, and so do we. We’re constantly improving our platform based on data and feedback.

Customer Obsession

Every feature we build starts with understanding real customer pain points and designing solutions that actually work.

Partnership Mindset

Your success is our success. We win when you grow, not when we extract more revenue from your operations.

Ready to Join Our Mission?

Whether you’re looking to optimize your operations or join our team, we’d love to hear from you.

Want to learn more?
Join the waitlist.