No revenue sharing. No hidden fees. Just straightforward pricing that grows with you.
Perfect for brands looking to reduce support tickets and improve customer satisfaction.
Everything in Starter plus revenue-generating protection and automated claims processing.
Stores up to 5k orders / mo
For high-volume merchants who need advanced customization and dedicated support.
Stores over 5k orders / mo
| Feature | Starter | Growth | Enterprise | |
|---|---|---|---|---|
| Self-Service Order Editing | ||||
| Edit window customization |  | | | |
| Address changes | | | | |
| Product additions | | | | |
| Product removals | | | | |
| Shipping method changes | | | | |
| Post-Purchase Revenue | ||||
| Shipping protection | | | ||
| 100% revenue retention (competitors take 50%) | | | ||
| A/B test shipping protection pricing + messaging | | | ||
| Custom protection pricing | | | ||
| Claims Management | ||||
| Automated claims processing | | | ||
| Instant customer resolution (no waiting like competitors) | | | ||
| Custom claims rules | | | ||
| Claims analytics dashboard | | | ||
| Analytics & Optimization | ||||
| Support ticket reduction tracking | | | | |
| Order editing analytics (competitors don’t offer this) | | | | |
| Protection conversion tracking | | | ||
| Claims rate monitoring | | | ||
| Custom data exports | ||||
| Support & Implementation | ||||
| Guided onboarding | | | | |
| Email support | | | | |
| Priority support | | | ||
| Custom integration support | | |||
| Extras & Advanced Features | ||||
| Custom development | | |||
| Early access to new features | | |||
| Order tracking (coming soon) | | |||
| Additional A/B testing capabilities (coming soon) | |
We offer simple, predictable pricing with different plans to match your business size and needs. Unlike other shipping protection providers, you keep 100% of the protection revenue you collect from customers. No revenue sharing, no hidden fees. We get cheaper as you scale, instead of forever being a % of your margins.
No setup fees. What you see on our pricing page is what you pay. We believe in transparent pricing without surprises.
Most customers are up and running within a few hours, and we offer white-glove onboarding to every customer. The exact timeline depends on your specific requirements. We’ve designed the onboarding process to be straightforward and won’t disrupt your existing operations.
Absolutely. You can upgrade (or downgrade) your plan at any time.
We’re not fans of surprises, so here’s what you should know: Our pricing doesn’t include custom development work for unique integrations beyond our standard offerings. But frankly, most customers get significant value without needing this.
No. We believe insurance products have misaligned incentives. Instead, we offer shipping protection that allows you to generate additional revenue while covering potentially lost, damaged, or stolen packages. You keep 100% of the protection revenue.
When a customer submits a claim through our self-service portal, our system automatically validates it based on rules you’ve set. Valid claims are instantly resolved without your team’s involvement. This happens 24/7, freeing up your support team to handle more complex issues.
Not at all. Our platform is designed to be user-friendly with minimal technical requirements. Your eCommerce manager can handle most of the setup, and we provide guidance throughout the process.
Our customers typically see three main returns:
A mid-market brand ($1-10M annual revenue) typically sees ROI within the first month.
We’ve made switching painless. We’ll help migrate your settings and show you how to maximize revenue (our customers typically earn 2x more from shipping protection than with other providers because we let you keep 100% of the protection revenue).
We’re offering a 2-week trial for any of our plans. We also have a 30-day money-back guarantee. If you’re not completely satisfied within your first month, just let us know and we’ll refund your subscription.
Email us at support@shipmentguard.io or schedule a demo. We’re real humans who respond quickly.
Stop treating shipping issues. Start preventing them.
