Stop Drowing in "Where's My Order?" Tickets

Gorgias + Shipment Guard automatically resolves shipping issues before they become support headaches – so your team can focus on conversations that actually drive sales

Every day your support team gets hammered with the same repetitive questions: tracking updates, address changes, damage claims. Meanwhile, the conversations that could actually gow your business – product recommendations, upsells, retention – get buried under the noise.

The Problem

Your Gorgias inbox is full of stuff that shouldn’t need human attention:

"Can I change my shipping address?"

when the order hasn't shipped yet

"My package says delivered but I never got it"

while you scramble to file carrier claims

"I ordered the wrong size, can I swap it?"

creating a complex return/reorder dance

The brutal truth:

These tickets don't just waste time — they train your team to be order-trackers instead of revenue-generators.

Prevention

Shipment Guard catches address typos and lets customers self-edit orders before they ship. Fewer packages going to wrong places = fewer angry customers in your Gorgias queue.

Protection

When shipping issues do happen, customers file claims directly through Shipment Guard’s automated portal. Your Gorgias team never touches them.

Intelligence

Shipment Guard automatically tags Gorgias tickets with delivery risk indicators, so your team knows which orders are likely to cause problems before they ship.

The Integration Magic

For Customer Experience Leaders

60% fewer shipping-related tickets

For Operations Managers

Eliminate manual claims processing

For Directors of eCommerce

Turn support from cost center to profit center

“Before this integration, our Gorgias team spent 3+ hours daily on shipping tickets. Now those same agents handle twice as many conversations because they’re focused on helping customers find products they love instead of tracking down lost packages.”

— Operations Manager, $5M DTC Brand

Setup: Full Coverage in Minutes

Connect in 2 clicks

Shipment Guard finds your Gorgias workspace automatically

Set your rules

Choose which ticket types get auto-tagged and which claims auto-resolve

Watch tickets disappear

Validation data improves protection algorithms

Time to value: 5 minutes

Ready to Free Your Team from Shipping Tickets?

Join 500+ brands using Gorgias + Shipment Guard to turn support into a revenue driver

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Join the waitlist.