Gorgias + Shipment Guard automatically resolves shipping issues before they become support headaches – so your team can focus on conversations that actually drive sales
Every day your support team gets hammered with the same repetitive questions: tracking updates, address changes, damage claims. Meanwhile, the conversations that could actually gow your business – product recommendations, upsells, retention – get buried under the noise.
Your Gorgias inbox is full of stuff that shouldn’t need human attention:
when the order hasn't shipped yet
while you scramble to file carrier claims
creating a complex return/reorder dance
These tickets don't just waste time — they train your team to be order-trackers instead of revenue-generators.
Shipment Guard catches address typos and lets customers self-edit orders before they ship. Fewer packages going to wrong places = fewer angry customers in your Gorgias queue.
When shipping issues do happen, customers file claims directly through Shipment Guard’s automated portal. Your Gorgias team never touches them.
Shipment Guard automatically tags Gorgias tickets with delivery risk indicators, so your team knows which orders are likely to cause problems before they ship.
“Before this integration, our Gorgias team spent 3+ hours daily on shipping tickets. Now those same agents handle twice as many conversations because they’re focused on helping customers find products they love instead of tracking down lost packages.”
— Operations Manager, $5M DTC Brand
Shipment Guard finds your Gorgias workspace automatically
Choose which ticket types get auto-tagged and which claims auto-resolve
Validation data improves protection algorithms
Join 500+ brands using Gorgias + Shipment Guard to turn support into a revenue driver
