Rivo + Shipment Guard automatically rewards customers when shipping goes wrong – transforming your biggest service headaches into retention goldmines
Shipping issues used to mean angry customers, negative reviews, and churn. Now they’re opportunities to show customes you’ve got their back – and earn loyalty points for the exceptional experience.
When shipping goes sideways, you lose way more than the cost of a reshipment:
even when it's the carrier's
negative reviews, social complaints, word-of-mouth damage
"here's your refund, goodbye"
You need customers to walk away thinking “wow, they really took care of me” instead of “I’m never ordering from them again.”
When Shipment Guard detects a delivery issue, it automatically credits the customer's Rivo account with bonus loyalty points while processing their claim.
Customers with shipping issues get bumped up a tier temporarily in Rivo, unlocking better perks for their next order.
Shipment Guard handles the claim logistics while Rivo sends a personalized "we've got you covered" email with their bonus points and exclusive offers.
“Sorry, here’s your money back.”
“We’re so sorry this happened. Here’s your replacement shipping for free, 500 bonus points in your account, and VIP status for the next 30 days so you get free shipping and early access to our new products.”
“A customer had their package stolen. We used to just refund them and hope they’d order again. Now they get their replacement immediately, earn 1,000 loyalty points, and receive VIP perks for 60 days. That ‘angry’ customer just became our biggest advocate and has placed 4 more orders since.”
— CX Director, Beauty Brand
Shipment Guard syncs with your Rivo loyalty program
Choose point values and VIP tier bumps for different shipping issues
Claims processing triggers loyalty rewards automatically
Result: Service recovery that builds relationships instead of just fixing problems
Join forward-thinking brands using Rivo + Shipment Guard to create advocates from adversity
