What Shipment Guard does (and doesn’t do)
Shipment Guard provides software tools that help you run your own shipping protection program and manage post-purchase customer issues. We give you the platform—you own the customer relationship.
What we provide:
- Software for offering shipping protection at checkout
- Tools for customers to edit their orders after purchase
- Automated claims processing workflows
- Analytics and optimization features
- Integration with your ecommerce platform
What we don’t provide:
- Insurance coverage of any kind
- Claims handling or customer service on your behalf
- Shipping protection products directly to your customers
- Guarantees about your business outcomes
You’re the one offering shipping protection to your customers. You handle the claims. You keep 100% of the protection revenue. We just give you better tools to do it all efficiently.
Your responsibilities as a merchant
When you use Shipment Guard, you’re responsible for:
Running your protection program: You decide what to cover, how much to charge, and how to handle claims. Our tools help automate the process, but the decisions and customer relationships are yours.
Following applicable laws: Shipping protection rules vary by location. Make sure your program complies with local regulations, consumer protection laws, and any licensing requirements.
Accurate data: Provide correct product information, pricing, and order details. Our tools work best with good data.
Customer service: You’re responsible for helping your customers, even when using our automated tools. We provide the platform—you provide the service.
Integration: Properly implement our tools on your site and keep integrations up to date.
How you can use our software
We give you a license to use Shipment Guard for your business. Here’s what that means:
You can: Use our platform to run shipping protection and order management for your stores, customize settings for your business needs, integrate with your existing systems, and access our analytics and reporting.
You can’t: Resell our software to other merchants, reverse engineer or copy our platform, use our tools for anything illegal or harmful, or share your account credentials with unauthorized people.
Ownership: You own your customer data, product information, and business data. We own the Shipment Guard platform and underlying technology. Neither of us can claim ownership of what belongs to the other.
Pricing and payments
Billing: We charge based on your plan and usage. Fees are billed monthly or annually depending on your choice.
Payment: Keep your payment method current. If payment fails, we’ll try to collect and may suspend service after reasonable notice.
Refunds: We don’t provide refunds for partial months, but you can cancel anytime to avoid future charges.
Changes: We may adjust pricing with 30 days notice. New rates apply to your next billing cycle.
Service availability and support
Uptime: We work hard to keep Shipment Guard running smoothly, but we can’t guarantee 100% uptime. Sometimes maintenance, updates, or technical issues require downtime.
Support: We provide support for using our platform. We don’t provide support for your customer service, claims handling, or business operations—that’s your department.
Updates: We regularly improve Shipment Guard with new features and updates. Major changes that affect how you use the platform will come with reasonable notice.
Data and privacy
Your data: Information about your business, products, and customers belongs to you. We process this data only to provide our services.
Our data: Analytics about platform usage, performance metrics, and aggregated insights help us improve Shipment Guard. We don’t share data that identifies your specific business without permission.
Security: We use industry-standard security measures to protect data. But you’re also responsible for securing your account credentials and properly configuring integrations.
Privacy compliance: Both of us need to handle customer data responsibly. Make sure your privacy practices comply with applicable laws like GDPR, CCPA, etc.
What happens if things go wrong
Your liability: You’re responsible for your shipping protection program and customer relationships. If customers have issues with protection claims, shipping problems, or order edits, that’s between you and them.
Our liability: We’re responsible for providing the Shipment Guard platform as described. But we’re not liable for your business outcomes, customer disputes, or indirect damages like lost profits.
Limitation: Our total liability to you won’t exceed what you paid us in the 12 months before the issue occurred.
Indemnification: If someone sues us because of how you used our platform or ran your business, you’ll cover our costs. Similarly, if we mess up our part, we’ll take responsibility.
Ending this agreement
You can cancel anytime by giving us notice. You’ll be responsible for fees through the end of your billing period.
We can terminate your access if you breach these terms, don’t pay fees, or use our platform in ways that harm our service or other users. We’ll give reasonable notice when possible.
What happens after: You can export your data for a reasonable time after termination. We’ll delete your data according to our privacy policy. Terms that should survive (like payment obligations and liability limits) will continue to apply.
General legal stuff
Changes to terms: We may update these terms occasionally. Material changes get 30 days notice. Keep using Shipment Guard after changes means you accept them.
Disputes: If we can’t resolve disagreements through normal discussion, we’ll use binding arbitration rather than going to court. Class action lawsuits are not permitted.
Governing law: These terms are governed by Florida law, regardless of where you’re located.
Contact: Questions about these terms? Email us at [legal@shipmentguard.com].
This agreement becomes effective when you start using Shipment Guard and continues until terminated by either party.
