Your agents spend hours handling “I need to change my address” and “Can I add another item?” tickets. These repetitive requests consume valuable time, delay more complex support issues, and frustrate customers.
While your team manually processes order changes, tickets pile up, response times grow, and customer satisfaction plummets. You’re paying skilled agents to perform repetitive tasks instead of resolving complex issues.
Worse, delayed edits lead to shipping errors, returns, and additional support tickets – creating a vicious cycle. Your support systems weren’t built for this volume, and your competitors who offer self-service options are winning over your customers.
wasted by support agents handling simple order change requests
in response times causing customer frustration and abandoned purchases
volume of returns and shipping errors from delayed order changes
Imagine empowering shoppers to modify shipping addresses, add items, and make other changes themselves – 24/7, without waiting for an agent. Your support ticket volume drops dramatically, customers get immediate satisfaction, and you might even generate additional revenue from post-purchase additions.
You control exactly what customers can edit and for how long, giving you flexibility without disrupting your fulfillment processes.
You decide which order elements can be modified and set time windows to protect your fulfillment process
Turn the post-purchase experience into an opportunity for add-ons and upgrades
Customers handle changes themselves without ever contacting your team
Unlike standalone order editing tools, Shipment Guard’s solution integrates seamlessly with shipping protection and claims automation to create a comprehensive post-purchase experience.
In the first 60 days, customers start handling changes themselves, freeing your support team.
From post-purchase additions when customers add more products to their existing orders.
Customers love the convenience of making changes without waiting for support responses.
Fewer order changes falling through the cracks means fewer expensive shipping mistakes.
We’re opening Shipment Guard to select eCommerce brands ready to transform their post-purchase experience and protect their margins. Priority Access members receive preferred pricing, enhanced support, and direct input on our roadmap.
Applications are reviewed as they come in, with preference given to brands that can benefit most from our solution.
You have complete control over what customers can edit. Common options include shipping addresses, adding or removing products, upgrading shipping methods, and applying forgotten discount codes. You decide which options to enable for your store.
You set the time window that works best for your fulfillment process. Most merchants choose between 15 minutes and 2 hours. The system enforces your chosen cutoff time automatically, so customers can’t make changes once your fulfillment process has begun.
No, that’s the beauty of configurable time windows. You set the edit cutoff time to match your fulfillment schedule. If you have a 2-hour window before orders are sent to your warehouse, you can set the edit window to 1 hour and 45 minutes, ensuring all edits are complete before fulfillment begins.
Priority Access members receive white-glove implementation, typically taking 3-5 business days from approval to live deployment. Our team handles all the technical setup and integration, so you can start seeing results immediately.
