When shipping issues occur, your team scrambles to verify details, process refunds or replacements, and manage customer expectations. The process is painfully manual – eating up hours of valuable time, delaying resolution for customers, and costing you money with every ticket.
Your support agents are trapped in a never-ending cycle of claims verification. Customers wait days for resolution, growing increasingly frustrated. You’re paying premium labor costs for routine tasks that could be automated.
Meanwhile, your competition is delivering faster resolutions and better experiences. The hidden costs are even worse – lost customer lifetime value, negative reviews, and the opportunity cost of what your team could be doing instead.
for customers to receive resolution while agents manually verify claim
labor costs for skilled agents performing routine, repetitive task
customer frustration leading to negative reviews and lost lifetime value
Imagine a world where customers with shipping issues get instant resolution 24/7 – no support agent required. Claims are verified automatically, resolutions happen immediately, and your team is free to focus on more complex, high-value work.
Customers submit claims in seconds through a centralized portal and enjoy seamless resolution within five days – all without your team getting involved.
Claims are processed and resolved automatically using rules-based logic you control
Your team is completely freed from manual claims processing and verification
Export formatted claim sheets to submit to carriers for maximum reimbursement recovery
Unlike manual processes that drain resources and test customer patience, Shipment Guard’s automated claims system creates predictable costs and instant resolutions. And unlike standalone claims tools, ours integrates perfectly with shipping protection and order editing to create a comprehensive solution.
Reduce time spent processing shipping claims by automating verification and resolution
Improved customer satisfaction with instant claim resolution instead of days-long waits
Automation creates consistent operational costs and eliminates unpredictable labor spikes
Export formatted claim data to easily submit to carriers and recover more money from shipping issues.
Most merchants write off shipping losses as a cost of doing business. With Shipment Guard, you can recover more money by easily submitting properly formatted claims to carriers
We’re opening Shipment Guard to select eCommerce brands ready to transform their post-purchase experience and protect their margins. Priority Access members receive preferred pricing, enhanced support, and direct input on our roadmap.
Applications are reviewed as they come in, with preference given to brands that can benefit most from our solution.
When customers report shipping issues, our system automatically verifies the claim against your order data and shipping tracking. Based on rules you set, it instantly approves valid claims and processes refunds, replacements, or store credit without any manual intervention.
Absolutely. You control all the rules – claim value limits, types of issues, customer history requirements, and more. Start conservative and expand the automation as you gain confidence in the system.
Most merchants recover 60-80% more money by submitting properly formatted claims. Our system tracks all qualifying shipping issues and exports them in the exact format carriers require, dramatically improving your success rate and reducing processing time.
Complex cases that fall outside your automation rules are flagged for manual review by your team. This means your agents only handle the edge cases that truly require human judgment, while 90%+ of routine claims are resolved instantly.
