Klaviyo + Shipment Guard automatically reminds customers about order editing opportunities before fulfillment – driving upsells, preventing support tickets, and capturing missed shipping protection revenue
Every order has a narrow window where customers can edit their address, swap sizes, add items, or purchase shipping protection. Most customers miss this window entirely – leading to support tickets, failed deliveries, and lost upsell revenue. What if you could catch them just in time?
Your order editing window is a revenue goldmine that most customers never discover:
73% never realize they can change address, sizes, or add items post-purchase
orders ship with wrong addresses, missing items, and no shipping protection
after it's too late to edit automatically
customers who skipped it at checkout never get a second chance
You have a brief window (usually 30 minutes to 2 hours) to capture additional revenue, prevent shipping issues, and let customers perfect their orders. Most brands let this window close in silence.
Klaviyo sends perfectly-timed reminders about order editing opportunities. “Quick reminder: you have 45 minutes left to add items, change sizes, or update your shipping address!”
Target customers who didn’t add shipping protection with personalized offers: “Protect your $127 order for just $3.99 — you have 20 minutes left to add coverage.”
Klaviyo flows capture customers who might have second thoughts: “Forgot something? Add that matching belt or upgrade to express shipping before your order ships tomorrow.”
Customers fix issues themselves during the editing window instead of calling support later. Address typos get caught early, wrong sizes get swapped, missing items get added.
One approach lets opportunities slip away. The other captures them at the perfect moment.
“We were losing $8,000/month to support tickets and carrier fees from customers who wanted to change orders after they shipped. Now Klaviyo catches them during the editing window — 67% add shipping protection when reminded, and our address change tickets dropped 71%. Plus we’re generating an extra $43,000/month from last-minute upsells.”
— Operations Director, $8M Fashion Brand
Shipment Guard sends order editing windows and opportunities directly to Klaviyo
Pre-built flows for editing reminders, shipping protection offers, and last-chance upsells
Customize when reminders are sent based on your fulfillment windows
Track editing conversions, protection adoption, and upsell performance in real-time
Join brands using Klaviyo + Shipment Guard to turn their order editing window into a revenue-generating machine
