ORDER EDITING

Post-purchase change requests are burying your support team

Your agents spend hours handling “I need to change my address” and “Can I add another item?” tickets. These repetitive requests consume valuable time, delay more complex support issues, and frustrate customers.

Shipment Guard's Self-Service Order Editing
  • Modify shipping addresses & details
  • Add or remove products after checkout
  • Upgrade shipping methods
  • Apply forgotten discount codes
  • Configurable time windows for edits

The costs of this inefficiency are staggering

While your team manually processes order changes, tickets pile up, response times grow, and customer satisfaction plummets. You’re paying skilled agents to perform repetitive tasks instead of resolving complex issues.

Worse, delayed edits lead to shipping errors, returns, and additional support tickets – creating a vicious cycle. Your support systems weren’t built for this volume, and your competitors who offer self-service options are winning over your customers.

Hours

wasted by support agents handling simple order change requests

Delays

in response times causing customer frustration and abandoned purchases

Growing

volume of returns and shipping errors from delayed order changes

What if customers could change their own orders after purchase, without ever contacting support?

Imagine empowering shoppers to modify shipping addresses, add items, and make other changes themselves – 24/7, without waiting for an agent. Your support ticket volume drops dramatically, customers get immediate satisfaction, and you might even generate additional revenue from post-purchase additions.

Shipment Guard's Self-Service Order Editing

You control exactly what customers can edit and for how long, giving you flexibility without disrupting your fulfillment processes.

Complete control

You decide which order elements can be modified and set time windows to protect your fulfillment process

Additional revenue

Turn the post-purchase experience into an opportunity for add-ons and upgrades

Zero support needed

Customers handle changes themselves without ever contacting your team

Eliminate your most common support requests while opening upsell opportunities

Unlike standalone order editing tools, Shipment Guard’s solution integrates seamlessly with shipping protection and claims automation to create a comprehensive post-purchase experience.

4,000+ fewer support tickets

In the first 60 days, customers start handling changes themselves, freeing your support team.

$12,000+ in upsell revenue

From post-purchase additions when customers add more products to their existing orders.

Higher satisfaction scores

Customers love the convenience of making changes without waiting for support responses.

Reduced shipping errors

Fewer order changes falling through the cracks means fewer expensive shipping mistakes.

ORDER EDITING

Transform your post-purchase experience

We’re opening Shipment Guard to select eCommerce brands ready to transform their post-purchase experience and protect their margins. Priority Access members receive preferred pricing, enhanced support, and direct input on our roadmap.

Priority Access Member Benefits:

Limited spots available each month

Applications are reviewed as they come in, with preference given to brands that can benefit most from our solution.

Common Questions About Order Editing

What can customers edit after placing an order?

You have complete control over what customers can edit. Common options include shipping addresses, adding or removing products, upgrading shipping methods, and applying forgotten discount codes. You decide which options to enable for your store.

How long after purchase can customers edit their orders?

You set the time window that works best for your fulfillment process. Most merchants choose between 15 minutes and 2 hours. The system enforces your chosen cutoff time automatically, so customers can’t make changes once your fulfillment process has begun.

Will this affect my existing fulfillment processes?

No, that’s the beauty of configurable time windows. You set the edit cutoff time to match your fulfillment schedule. If you have a 2-hour window before orders are sent to your warehouse, you can set the edit window to 1 hour and 45 minutes, ensuring all edits are complete before fulfillment begins.

How quickly can we implement this on our store?

Priority Access members receive white-glove implementation, typically taking 3-5 business days from approval to live deployment. Our team handles all the technical setup and integration, so you can start seeing results immediately.

Want to learn more?
Join the waitlist.