Last Updated: April 3, 2025
Plain and Simple
We built Shipment Guard to help ecommerce brands reduce shipping and support costs. To do that, we need to collect some information from you and your customers. This policy explains what we collect, why we need it, and how we protect it.
We don’t sell your data. We don’t use it for anything other than providing our services. And we keep it only as long as we need to.
Who We Are
Shipment Guard provides shipping protection, order editing, and automated claims processing services for ecommerce businesses. Our platform helps you prevent shipping issues, protect your margins when problems occur, and automate resolution.
What Information We Collect
From Ecommerce Businesses (Our Customers)
- Account Information: Name, email address, phone number, and business details when you sign up.
- Payment Information: Credit card or other payment details to process your subscription.
- Store Information: Order data, shipping details, and other information needed to integrate with your ecommerce platform.
- Usage Information: How you use our platform, including features you access and actions you take.
From End Consumers (Your Customers)
When your customers use our services through your store, we collect:
- Order Information: Order details, items purchased, shipping addresses, and order status.
- Contact Information: Names, email addresses, and phone numbers needed to process orders and claims.
- Claims Information: Details about shipping issues when a customer files a claim.
- Self-Service Edits: Information about order modifications made through our self-service tools.
Technical Information
- Device and Browser Data: IP addresses, browser types, operating systems, and device information.
- Cookies and Similar Technologies: Used to remember preferences and analyze how our platform is used.
- Log Data: Information about how you interact with our services, including pages visited and actions taken.
How We Use This Information
We use this information to:
- Provide our services: Order editing, shipping protection, and claims processing, and other future products we develop.
- Process transactions and fulfill orders.
- Enhance and personalize your experience on our platform.
- Analyze and improve our services.
- Communicate with you about your account, orders, or claims.
- Comply with legal obligations.
- Prevent fraud and protect our platform.
How We Share Information
We share information only when necessary to provide our services:
- Service Providers: We work with payment processors, hosting providers, and other vendors who help us run our business.
- Ecommerce Platforms: We integrate with your ecommerce platform to access order data.
- Shipping Partners: We may share information with shipping carriers to track packages and resolve claims.
- When You Ask Us To: If you request us to share your information with another service.
- Legal Requirements: If required by law, legal process, or to protect rights and safety.
We do NOT sell your data to third parties. We do NOT share it for marketing purposes without your permission.
Your Rights and Choices
You have the right to:
- Access: Request what information we have about you.
- Correction: Update or correct your information.
- Deletion: Ask us to delete your information where applicable.
- Opt-Out: Control communications from us and opt out of certain data uses.
- Data Portability: Request a copy of your data in a portable format.
To exercise these rights, contact us at support@shipmentguard.com.
Security
We take security seriously. We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, or alteration. These include:
- Encryption of sensitive data in transit and at rest
- Regular security assessments
- Access controls and authentication requirements
- Regular security training for our team
However, no system is 100% secure. If you notice any security concerns, please contact us immediately.
International Data Transfers
Shipment Guard operates in the United States. If you’re using our services from another country, your information may be transferred to, stored, and processed in the U.S. By using our services, you consent to this transfer.
Children’s Privacy
Our services are not directed to children under 16. We do not knowingly collect information from children under 16. If we discover we have collected information from a child under 16, we will delete that information.
Changes to This Policy
We may update this Privacy Policy from time to time. We’ll notify you of significant changes by email or through our platform. Your continued use of our services after such changes constitutes your acceptance of the updated policy.
California Privacy Rights
If you’re a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). These include the right to know what information we collect, request deletion of your information, and opt out of the sale of your information (though we don’t sell your information).
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us at support@shipmentguard.com
This Privacy Policy is effective as of April 3, 2025.
